Welcome to Riot of Colors! We are dedicated to ensuring your satisfaction with our custom products. Our Return & Refund Policy is crafted to be transparent and fair, offering you a seamless and hassle-free experience.
Order Cancellation
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Cancellation Window: You may cancel your order within 24 hours of purchase without incurring any charges. This allows us to process your request promptly and prevent the order from being shipped.
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Post-24-Hour Cancellations: Regrettably, we cannot accept cancellations once 24 hours have passed from the time of purchase. If you wish to cancel an order after this period, please contact our customer service team, and we will do our best to assist you with any available options.
Quality Issues or Incorrect Product Received
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Eligibility for Return: If you receive a product with a quality issue or an incorrect item due to our error, you are entitled to return the product and receive a full refund. Riot of Colors will cover the return shipping costs in these cases.
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Initiating the Return: To begin the return process, please contact our customer service team at support@riotofcolors.shop. We will provide you with instructions and, if necessary, a return shipping label.
Returns for Other Reasons
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Customer-Initiated Returns: If you are dissatisfied with your product for reasons other than quality issues or incorrect items, you may return it. However, the cost of return shipping will be the responsibility of the customer.
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Return Process: To initiate a return for any other reason, please contact our customer service team at support@riotofcolors.shop. We will guide you through the return process. The returned item must be sent back within 30 days of receipt to ensure that your refund is processed smoothly.
Refund Processing
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Timeframe: Refunds will be processed within 7 working days from the date we receive and approve the returned item.
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Refund Method: The refund will be issued to the original payment method used during the purchase. Please be aware that the time it takes for the refund to appear on your account may vary depending on your payment provider.
Important - Contact Before Returning
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Correct Return Address: To arrange a return, it is essential to contact our customer service team at support@riotofcolors.shop to obtain the correct return address. The address on the package is not the return address.
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Unapproved Returns: Returns sent without prior contact and without using the correct return address may result in the loss of the item, for which we cannot be held responsible. Please ensure you follow our return instructions to avoid any issues.
Customer Support
If you have any questions or need assistance regarding our return and refund policy, please feel free to reach out to our customer support team:
- Email: support@riotofcolors.shop
Our team is here to assist you and ensure a smooth resolution to any concerns you may have.
Shipping Origin
Please note that Riot of Colors is based in China, and all products are shipped from our warehouse in China.
Thank you for choosing Riot of Colors. We appreciate your business and look forward to providing you with exceptional products and service.